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Complaint, Quality
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PURPOSE: This procedure describes how to handle customer complaints as part of a commitment to protect public health and safety.
This SOP complies to the Cannabis Regulations : Part 2, s.19
Includes the following documents:
1. QA.SOP-006: Managing Customer Complaints
2. FORM.QA-006A: Business Client Complaint Form
3. FORM.QA-006B: Retail Customer Complaint Form
4. FORM.QA-006C: Complaint Investigation Report
5. FORM.QA-006D: Customer Complaint Register
For assistance with this purchase, please contact [email protected].
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