Product Details

Complaint, Quality

PURPOSE: This procedure describes how to handle customer complaints as part of a commitment to protect public health and safety.

This SOP complies to the Cannabis Regulations : Part 2, s.19

Includes the following documents:

1. QA.SOP-006: Managing Customer Complaints

2. FORM.QA-006A: Business Client Complaint Form

3. FORM.QA-006B: Retail Customer Complaint Form

4. FORM.QA-006C: Complaint Investigation Report

5. FORM.QA-006D: Customer Complaint Register

FREE SAMPLE: QA.SOP-006 (Page 1) QA.SOP-006 Managing Customer Complaints (AVAILABLE AT PURCHASE) FORM.QA-006A Business Client Complaint Form (AVAILABLE AT PURCHASE) FORM.QA-006B Retail Customer Complaint Form (AVAILABLE AT PURCHASE) FORM.QA-006C Complaint Investigation Report (AVAILABLE AT PURCHASE) FORM.QA-006D Customer Complaint Register (AVAILABLE AT PURCHASE)